Own It.
What characteristics are most important to Pathlabs? We juggled this question around for quite some time. Everyone could agree on one performance standard: going above and beyond for our co-workers and partner agencies. Good service is essential to our business practices, and we aim for unforgettable service.
After many hours of brainstorming, we whittled this broad idea down to four core values: People First, Be Unforgettable, Own It, and Master the Craft.
In today’s blog, we are diving into Own it.
At an all-hands meeting, Pathlabbers voted on which coworkers best represented each of our core values. Max Conroy, an Account Manager, received the most votes for Own It.
Here is what he had to say:
William Lapointe, President of Pathlabs, expanded on this. Lapointe said,
"At Pathlabs, we must empower our employees to own critical conversations with their peers, managers, and partners. The fastest way to solve a problem is by going directly to the source. By indirectly addressing challenges, our problems will compound and make issues larger. If we own critical conversations quickly, directly, and at the source, not only will it be much easier to solve the challenge, but more often than not, the challenge will be much smaller than it was made to be in our minds, to begin with.”
Own it. Have something to say? Say it. Have a problem? Solve it. Have concerns? Voice them. Like debt, things left unsaid and problems left unsolved compound over time and get worse and worse. We are debt-free. We are transparent and kind, not blunt and rude. We solve problems now, bury the hatchet, and move on.
The only way to grow is to evolve. The industry and organization will be in a constant state of evolution. We welcome change, we seek out innovation, and we seek out new horizons in the constant pursuit of better. Being debt-free allows us to evolve.
